Agenda - Day 2

NETWORKING BREAKFAST: BUILD COMMUNITY CONTACTS

OPENING COMMENTS FROM YOUR HOST

KEYNOTE: GIVE CUSTOMERS A VOICE IN A WORLD FULL OF NUMBERS

How to Bolster Buy-In by Aligning Your CX and Business Value

INDUSTRY EXPERT: DATA PRIVACY AND COMPLIANCE

How to Ensure Future Organizational Success Through Data Privacy & Compliance

ROUNDTABLES
DISCOVER THOUGHT-PROVOKING IDEAS

EXHIBITOR LOUNGE: VISIT BOOTHS & SOURCE EXPERTISE

PANEL: BE A PURPOSE-DRIVEN BRAND  

Align Your Purpose with Your Passion to Build a Disruptive Brand

PANEL: POWERING CX WITH DATA & AI

How to Drive CX Impacts and Business Results by Applying Intelligence

FIRESIDE: CUSTOMER EXPERIENCE, CUSTOMER SUCCESS, AND CUSTOMER SERVICE: WHAT’S THE DIFFERENCE?

How Customer Experience, Customer Success, and Customer Support Relate

NETWORKING LUNCH: DELVE INTO CX CONVERSATIONS

EXHIBITOR LOUNGE: VISIT BOOTHS & WIN PRIZES

PANEL: THE CONVERGENCE OF CUSTOMER COMMUNICATIONS

Enhance Customer Experiences through Improved Communications in 2024 and Beyond

PRESENTATION: DEEPFAKES DEMYSTIFIED

From Creation to Consequences in Digital Media & Advertising

CASE STUDY: UX FUTURE SHAPED BY CX SIGNALS

Why Constant Innovation is the Key to a Positive User Experience

EXHIBITOR LOUNGE: ATTEND VENDOR DEMOS & CONSULT CX EXPERTS

FIRESIDE SESSION: BEYOND CX – THE EXPERIENCE EQUATION

Leverage the Undeniable Link Between Happy Employees and Customers to Accelerate Growth

CLOSING KEYNOTE: SUSTAINABLE CX (ESG)

Ensure that the Right CX Efforts are Focused on the Right Issues

CLOSING COMMENTS FROM YOUR HOST

CONFERENCE CONCLUDES