3rd ANNUAL CUSTOMER EXPERIENCE STRATEGIES WEST SUMMIT

The leading CX event in the West to boost your NPS & orchestrate game-changing innovations

Vancouver Marriott
Pinnacle Downtown Hotel
Vancouver, BC

Tuesday, March 5 -
Wednesday, March 6, 2024

EMPOWER YOUR CX TEAMS TO MAKE DATA-DRIVEN DECISIONS

The 3^rd Annual Customer Experience Strategies West Summit returns to Vancouver in 2024 with CX experts from top North American brands. Secure your spot today and:

Revamp your 2024 CX plan of action with AI and upgrade your customer service approach.
Optimize your operations with data-backed decisions and improved performance.
Invest in top notch CX to increase your brand value and long-term financial gains.
Implement a strategic approach to deliver better experiences for onboarding, supporting, growing, and retaining your customers.
Monitor and monetize the strategic value of CX and increase your ROI.
Leave with best practices from 40+ senior CX executives.

Get your ticket to join North America’s top brands, including Pepsi Co, Uber, LA Fitness, Canucks Sports & Entertainment (CSE), Marriott, Best Buy, Whirlpool Corporation, Fluevog Shoes, Calgary Housing Company, and many more!

This year’s edition is an in-person event featuring interactive sessions, curated breakout learning, and face-to-face networking opportunities. The conference will also be streamed virtually for increased reach and higher engagement.

MEASURE & VISUALIZE OPTIMIZED CUSTOMER EXPERIENCES AT SCALE

Increase your company’s value and influence your customers’ perception with the help of LA Fitness.
Build a brand strategy focused on your dependability score and a high customer satisfaction rating with insights from the
Discover how Best Buy democratizes access to its data to drive informed decision-making.
Widen your pool of prospects and uncover untapped revenue streams with Uber by staying vigilant to your customers’ needs.
Source best practices from Canucks Sports & Entertainment (CSE) on upholding your brand’s promise through a shared commitment to CX.
Design an effective digital transformation framework for superior customer experiences with Nordic Healthcare and Ontario Digital Services.

View Agenda

JOIN INTERACTIVE NETWORKING SESSIONS

Take a deep dive down the customer experience rabbit hole and join one of our roundtable discussions.
Share common challenges and best practices with your CX peers on a topic of your choosing.
Enjoy a quick icebreaker during speed networking and achieve your conference networking goals in a fun and agile fashion.
Exchange LinkedIn information and grow your network by meeting like-minded individuals.
Brainstorm innovative methods to fill the gap in your customer experience strategies.

JOIN US

HARNESS THE POWER OF AN IN-PERSON & VIRTUAL EVENT

This hybrid experience is specially designed to help attendees capture the most value possible!

Expand your network and enhance peer-to-peer learning with a larger audience and a broader reach of attendees.
Cultivate lasting connections through one week of pre-event virtual networking on the summit platform.
Consult industry experts and get your toughest questions answered with the help of an in-person and virtual exhibitor hall.
Connect and build relationships with peers who have similar interests and career objectives using AI matchmaking tools and filters.
Enjoy on-demand speaking sessions and content that can be viewed anytime, anywhere.

Save My Seat

2024 FEATURED SPEAKERS

Alexander Genov

Head of Customer Research and Marketing Insights

Jennifer Pearson

VP, Information Technology & E-Comm

Gail Banack

SVP

Jeff White

VP, Engineering & Facilities

Anna Baird

Special Programs & Executive Engagements

Martin Lampman

Director, CX Operations

Kristin Galan

Manager CX & Account Management

Andrew Hall

VP, Data & Analytics

SEE ALL SPEAKERS

DRIVE DEMAND GENERATION WITH INTENT-BASED BUYERS

CX West brings together the biggest names in customer experience and provides them with leading solutions. It enables them to access strategically focused content in an environment conducive to forging lasting business partnerships.

This is your opportunity to cultivate relationships with key CX influencers and buyers at this exclusive event. Build your pipeline with qualified sales leads by taking advantage of one of our limited sponsorship opportunities now.

See Sponsorship Opportunities

Testimonials

Excellent presentations. Very informative and a good variety.

Adam Cuthbert

Executive Director, National Operations and Guest Experience, Cineplex
Amazing experience. Wonderful to see various industries focused on the client experience and a great opportunity to learn from industry experts. Speakers and presenters were very engaging and passionate about their business and areas of expertise.

Jennifer Vassell

Sr. Manager, Client Experience Delivery, United Way Ottawa
Like the “wow” moment we’ve come to expect from movies, each presentation has provided a golden nugget that can be integrated in any business model to drive improvements in the customer experience.

Michael Canizares

Manager of Inforce Services, Foresters Financial
Great insights. Good variety of topics and different points of view on the customer experience.

Katelyn Lajoie

Customer Experience Specialist, OLG
Excellent speakers. Provided a wide array of insights. Good diverse views.

E-City Management Consultant, City of Toronto
I was very pleased with the variety of perspectives on customer experience we were able to hear about based on presenters with a wide range of backgrounds and expertise.

Peter Brock

Director, Social Learning, D&H