Agenda
Please note that all times listed are EST (Eastern Standard Time; -5:00 UTC)
7:45 am
7:45 am
NETWORKING BREAKFAST:BUILD COMMUNITY CONTACTS
8:45 am
8:45 am
OPENING COMMENTS FROM YOUR HOST
9:00 am
9:00 am
KEYNOTE: DATA: THE X FACTOR IN CX
Leverage Tools, Technology And Data To Facilitate Effective Sales Strategies.
9:30 am
9:30 am
FIRESIDE: CX AND DECISION INTELLIGENCE
How To Make Decisions Based On Data
10:00 am
10:00 am
SPEED NETWORKING!MAKE MEANINGFUL CONNECTIONS
10:30 am
10:30 am
INDUSTRY EXPERT: CUSTOMER IDENTITY
How To Unlock Marketing and Growth teams with Customer Identity
11:00 am
11:00 am
EXHIBITOR LOUNGE:VISIT BOOTHS & SOURCE EXPERTISE
11:30 am
11:30 am
CASE STUDY: BLEND OF PHYSICAL & DIGITAL CX
Shape Your In-Store and Online Technology to Drive Long-Term Revenue
12:00 pm
12:00 pm
REVENUE OPERATIONS IN CX
How To Make It Best In the West
12:00 pm
12:00 pm
NETWORKING LUNCH:DELVE INTO CX CONVERSATIONS
1:30 pm
1:30 pm
EXHIBITOR LOUNGE:VISIT BOOTHS & WIN PRIZES
1:45 pm
1:45 pm
PRESENTATION: END DISJOINTED CX DESIGN AND AVOID A DIP IN RETENTION RATE
How to Bridge The Gap Between CX, Customer Service, And Customer Success
2:15 pm
2:15 pm
FIRESIDE CHAT: ENSURE SUPERIOR CX STRATEGY FOR YOUR CLIENTS
How to Enrich the Customer Experience
2:45 pm
2:45 pm
PRESENTATION: BREWING SUSTAINABLE EXPERIENCE
The Synergy of CX and Sustainability
3:15 pm
3:15 pm
EXHIBITOR LOUNGE:ATTEND VENDOR DEMOS & CONSULT CX EXPERTS
3:45 pm
3:45 pm
CX EXCLUSIVE: BRAND EVOLUTION - EMPOWER A BRAND TO ATTRACT NEW AUDIENCES
How to Hold Brand Value and Keep Existing Customers
4:15 pm
4:15 pm
PANEL: PRODUCT OWNERSHIP
Strike the Perfect Balance between Customer Focus and Product Development
4:45 pm
4:45 pm
INDUSTRY EXPERT: ACCESSIBLE DIGITAL
Why It’s Important And Where To Start
5:15 pm
5:15 pm
CLOSING KEYNOTE FIRESIDE: B2B CUSTOMER SUCCESS
The Artificial Elephant in The Room.
5:45 pm
5:45 pm
CLOSING COMMENTS FROM YOUR HOST
6:00 pm
6:00 pm
EVENING RECEPTION:ENJOY GREAT CONVERSATION, MUSIC & NETWORKING
6:30 pm
6:30 pm