Welcome to the 3rd edition of the Customer Experience Strategies West Summit!
1
Gain actionable insights to optimize your customer experience strategy
2
Build a targeted CX model to scale revenue growth
3
Grow your network by engaging with CX influencers
Ever attend an event where you feel like you’re lost in the crowd? Not at the CX Strategies West Summit!
We deliberately design the program to encourage you to build relationships with like-minded CX peers. Our onsite experience and innovative event platform allow you to network in small working groups, peer-led breakouts, roundtables, and much more!
Arrive solo but leave as part of the CX community.
Over the past 25 years, Strategy Institute has been a leader in event production and content creation. The 3rd Annual Customer Experience Strategies West Summit is a leading event in our highly anticipated series of CX summits. Each conference delivers fresh ideas within the CX space as well as valuable networking and professional development opportunities.
Vancouver Marriott Pinnacle Downtown Hotel
Vancouver Marriott Pinnacle Downtown Hotel welcomes you to British Columbia with style, substance and award-winning hospitality. Our Coal Harbour hotel is ideally located in downtown Vancouver, we’re moments away from the Vancouver Seawall, Stanley Park and shopping on Robson Street.
Save travel time and money! Take advantage of our discounted group rate, available until February 6th at $329/night, on a first-come basis whilst rooms are available.
For your convenience, please use this booking link to make your reservation online.
IMPORTANT: Strategy Institute is not affiliated with nor do we contract any third-party room booking service. Please contact the hotel directly to make your reservations.
Sarah Syed
Content Production
Shah Mumin
Sponsorship Sales
Vlad Serenko
Delegate Sales
Rob Carson
Marketing
Ivan Aradanas
Event Management
Emily Machado
Customer Success
Which meals are included?
Breakfast, lunch as well as morning and afternoon snacks are provided at the conference, served in the exhibition hall.
Is there parking?
Yes, contact our customer care team for more details at customercare@strategyinstitute.com
Can I send a replacement delegate if I can’t attend at the last minute?
Absolutely! Please contact our customer care team at customercare@strategyinstitute.com at your earliest convenience.
I have special meal requirements, who do I contact?
Please contact our customer care team at customercare@strategyinstitute.com, so they can liaise with the venue to ensure you are taken care of.
When will the presentations be available, and how do I get them?
Presentations will be available for download on the event platform, typically on the day of the summit. Please be aware that not all speakers are able to release their presentation due to confidentiality reasons.
What time do I need to arrive before my presentation?
Please arrive at the break before you are due to speak, e.g. if you are due to speak at 4 p.m., please arrive during the afternoon break. This is so you can meet the conference producer, check your slide deck (and load it if you have a new version with you) and run through a rehearsal of your presentation.
When is my presentation due?
Please send your presentation to the event manager two weeks before the conference, even if it is still in draft form. This will allow us to check it in advance and let you know if there are any issues. Please also email your final version to the event manager, and bring a back-up copy on a USB stick.
What aspect ratio should my slides be?
Please select ‘standard’ in Microsoft Office – the aspect ratio is 4:3.
Can I stay for the whole conference?
Yes, you are very welcome to attend the whole conference. It’s one of the benefits of speaking!
Is there a speakers’ green room?
No, we find our speakers enjoy networking with delegates, other speakers and sponsors in the exhibition hall, which is open throughout the conference. Hot and cold drinks are typically available in the exhibition hall all day, and seating is provided if you need to complete some work or make any calls.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Electronic Funds Transfer or Cheque for Canadian Currency and American Currency.
What is your cancellation/refund policy for paid invoices?
A full refund minus a $495 administrative charge will be given for cancellations received in writing up to 14 days prior to the conference date. Refunds will not be available after this date.
Can I pay half now and half at a later date?
We highly encourage a full payment upon receipt of invoice. For any specific circumstances, please reach out to customer care at customercare@strategyinstitute.com
My credit card was charged with a foreign transaction fee, how do I get that amount paid for?
Strategy Institute is not liable for any additional charges levied by a credit card company, including but not limited to American Express currency conversion charges.
I paid for my registration, does it include my hotel stay at the venue?
Registration fees include attendance, luncheon and all course materials. It doesn’t include accommodations or transportation to and from the conference.
When is booth setup and teardown?
Setup is usually the night before the event or before registration opens on day one. You will receive a logistics package from your event manager with more details. If you have not received this, please contact customer care at customercare@strategyinstitute.com so they can connect you to the event manager.
When will I know my booth number?
You will receive this from your event manager one week before the event.
I want to distribute handouts, can you make that happen?
Yes! Please give them to the event manager when you arrive for setup. If you want to distribute an electronic handout, please send this to your event manager at your earliest convenience.
EVENT
Which meals are included?
Breakfast, lunch as well as morning and afternoon snacks are provided at the conference, served in the exhibition hall.
Is there parking?
Yes, contact our customer care team for more details at customercare@strategyinstitute.com
Can I send a replacement delegate if I can’t attend at the last minute?
Absolutely! Please contact our customer care team at customercare@strategyinstitute.com at your earliest convenience.
I have special meal requirements, who do I contact?
Please contact our customer care team at customercare@strategyinstitute.com, so they can liaise with the venue to ensure you are taken care of.
When will the presentations be available, and how do I get them?
Presentations will be available for download on the event platform, typically on the day of the summit. Please be aware that not all speakers are able to release their presentation due to confidentiality reasons.
SPEAKERS
What time do I need to arrive before my presentation?
Please arrive at the break before you are due to speak, e.g. if you are due to speak at 4 p.m., please arrive during the afternoon break. This is so you can meet the conference producer, check your slide deck (and load it if you have a new version with you) and run through a rehearsal of your presentation.
When is my presentation due?
Please send your presentation to the event manager two weeks before the conference, even if it is still in draft form. This will allow us to check it in advance and let you know if there are any issues. Please also email your final version to the event manager, and bring a back-up copy on a USB stick.
What aspect ratio should my slides be?
Please select ‘standard’ in Microsoft Office – the aspect ratio is 4:3.
Can I stay for the whole conference?
Yes, you are very welcome to attend the whole conference. It’s one of the benefits of speaking!
Is there a speakers’ green room?
No, we find our speakers enjoy networking with delegates, other speakers and sponsors in the exhibition hall, which is open throughout the conference. Hot and cold drinks are typically available in the exhibition hall all day, and seating is provided if you need to complete some work or make any calls.
PAYMENT
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Electronic Funds Transfer or Cheque for Canadian Currency and American Currency.
What is your cancellation/refund policy for paid invoices?
A full refund minus a $495 administrative charge will be given for cancellations received in writing up to 14 days prior to the conference date. Refunds will not be available after this date.
Can I pay half now and half at a later date?
We highly encourage a full payment upon receipt of invoice. For any specific circumstances, please reach out to customer care at customercare@strategyinstitute.com
My credit card was charged with a foreign transaction fee, how do I get that amount paid for?
Strategy Institute is not liable for any additional charges levied by a credit card company, including but not limited to American Express currency conversion charges.
I paid for my registration, does it include my hotel stay at the venue?
Registration fees include attendance, luncheon and all course materials. It doesn’t include accommodations or transportation to and from the conference.
SPONSORS
When is booth setup and teardown?
Setup is usually the night before the event or before registration opens on day one. You will receive a logistics package from your event manager with more details. If you have not received this, please contact customer care at customercare@strategyinstitute.com so they can connect you to the event manager.
When will I know my booth number?
You will receive this from your event manager one week before the event.
I want to distribute handouts, can you make that happen?
Yes! Please give them to the event manager when you arrive for setup. If you want to distribute an electronic handout, please send this to your event manager at your earliest convenience.
